Frequently Asked Questions

Everything you need to know about your Nümph shopping experience.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within Europe and 7-10 days for international orders. Shipping costs are calculated at checkout, but we offer free delivery on all orders over €100.

What is your return policy?

We offer a 30-day return window from the day you receive your package. Items must be in their original condition, unworn, and with all Nümph tags attached to be eligible for a full refund.

How do I find the right size for me?

Each product page features a detailed size guide. Our collections generally follow standard European sizing, but we provide specific measurements for bust, waist, and hips to ensure the perfect fit.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.

Are Nümph garments sustainably produced?

Sustainability is core to our brand. We prioritize organic cotton, recycled fibers, and ethical manufacturing processes. You can find specific material details under the 'Sustainability' tab on each product page.

Can I track my order once it has been placed?

Yes, as soon as your order is dispatched from our warehouse, you will receive a confirmation email containing a tracking link to follow your package's journey.